Customer Specialist

Swyft Filings

Houston, TX, USA Remote / Work-at-Home /WFH

Jun 15

This job is no longer accepting applications.

_Customer Support Specialist _
*About us*

Swyft Filings is an online service for business formations and compliance. More importantly, we’re a company that has helped budding entrepreneurs start over 150,000 new businesses (and counting). We take a complex process and automate it to make it easier for small businesses and individuals to launch their business dreams without having to go it alone or find, hire, and pay high-priced and uncertain legal fees.

In the last five years, we’ve grown from a lawyer and two online entrepreneurs into a team 75 strong – and you can bet we’re not done yet. We’re self-funded, profitable, and proud to be a leader in our industry. Our mission is to break down barriers so anyone can follow their dreams and create something special for themselves and their communities. Through our employees’ hard work and dedication, we’re able to more effectively help new entrepreneurs get their companies up and running as easily, efficiently, and affordably as possible.

Are you passionate about providing exceptional customer service? Do you thrive in a role where you can build rapport, ease customer concerns, and help people every day? Would you like to be part of a culture that values and appreciates its employees? If you answered yes to all of these questions, then apply now for one of the best customer service jobs in Houston!

*Who We Are*

Swyft Filings is an online leader in the business formation industry and we are growing at a rapid pace! We are looking for valued team members to serve as our client’s primary point of contact and own customer issues, from start to finish. As the Account Manager, we need you to analyze client issues and provide feedback on ways to improve processes and customer satisfaction. Therefore, we are looking for problem solvers who can think on their feet and self-starters who are comfortable taking the initiative in a knowledge-intensive, energetic, fast-paced environment.

*What You'll Do*
* Build up detailed knowledge about the company's products

* Answer inbound calls from current or prospective clients

* Return calls to your roster of clients or others who have requested calls

* Manage and grow existing accounts

* Handle queries about company products and services

* Resolve client concerns quickly

* Identify with client needs and circumstances

* Build and maintain effective professional relationships with clients

* Assist clients with placing orders through our website

* When appropriate, explain additional goods and services and present those opportunities to the customers

Most importantly, instill confidence and security with the customers! Join our great team!

*What You'll Need*

* Associate's degree or above preferred

* 2+ years of phone experience preferred
* 2 years of customer service experience required
Benefits package includes Medical, Dental, Vision, 401(k) with Company Match, Life Insurance, Disability, Parental Leave, and PTO

Full Time (40 hours per week)

*Swyft Filings provided the following inclusive hiring information: *

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Referral program
* Vision insurance
Schedule:
* Day shift
* Monday to Friday

Education:
* Associate (Preferred)

Experience:
* Customer Service: 2 years (Required)
* Call center: 2 years (Preferred)

Work Location:
* One location

Work Remotely:
* No
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