Manager, Client Success (Bilingual)

Indeed

Montréal, Quebec, Canada Remote / Work-at-Home /WFH

Mar 2

This job is no longer accepting applications.

Your Job

As a Bilingual Client Success Manager, you will work as part of Indeed’s Client Success team. This is a critical role that requires a process-driven, results-focused individual who can liaise with our greater Client Success and technology teams, and support our Sales teams, to deliver high-quality service to Indeed's pay-per-click (PPC) advertising clients. If you have a passion for delivering measurable results and client success, we want to hear from you. Additionally, you will be part of an unparalleled global team that supports, promotes, and lives and breathes a service culture.

Your focus:

Directly oversees a team of a max of 9 Individual Contributors, can include a Team Lead and Senior Client Success Specialists.
Responsible for training and onboarding, performance management, communicating updates from Senior management, and manages inter-team relationships.
Be a product and technical expert internally and externally.
Manages the team's book of clients and account distribution.
Responsible for team level KPIs.
Partner closely with Sales Directors in their region.
Oversee team member’s client accounts and offer guidance on optimization, performance enhancement and comprehension of metrics for client online advertising campaigns.
Contribute to developing team workflow processes and provide training, coaching and performance reviews.

Who You Are

Required Skills and Experience:

Fluent in French and English, written and verbal
3+ years related experience required for applicants with a Bachelor’s degree.
5+ years related experience if no Bachelor’s degree.
Related experience can include: Industry (Recruitment, Staffing, Dot com/tech, HR Tech, Ad/Media Agency), B2B or B2C relationship management, account management, customer service (servicing internal or external customers), retail customer service.
Write and speak in an eloquent and clear manner via email, telephone, in person, chat, tweet, etc., and be excited to show that in your interview process.
Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.
Must demonstrate relationship management and churn prevention skills, and the ability to engage clients on new products and features.

Preferred Skills and Experience:

Bachelor's Degree or equivalent work experience
Ability to work under pressure, organize and prioritize responsibilities. What would life be like without change? Please be adaptable!
Understand Boolean Search Logic
Experience speaking with clients and decision-makers about advertising campaign metrics
Experience with online advertising, especially Pay-Per-Click (PPC) advertising
Knowledge of Gmail (including Google Suite/Google Docs), Salesforce, Excel, and JIRA ticketing system
Basic HTML knowledge
Experience with SEO

Who we are

Our Client Success team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service.

Our Mission

As the world’s number 1 job site*, our mission is to help all people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

Salary Range Transparency

Montreal 65,000 - 90,000 CAD per year

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

Our Policies and Benefits

View Indeed's Applicant Privacy and Accessibility Policies - https://www.indeed.com/legal/indeed-jobs

Learn about our global employee perks, programs and benefits - https://benefits.indeed.jobs/

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.
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