Process Optimization and Quality Advisor

GardaWorld

Montréal, Quebec, Canada Remote / Work-at-Home /WFH

Feb 24

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Process Optimization and Quality Advisor

GardaWorld Cash Services is hiring an Advisor, Process Optimization and Quality to provide support and customized solutions to prestigious clients. Selected individuals will liaise with operations teams across the country.

What you will do:

Operationalize our initiatives and our new customers. Handle change management with the resources involved. Manage capacity and prioritize.
Build a book of procedures, map the processes, optimize and automate them and make sure to keep them up to date.
Manage quality in counting rooms as well as in call centers.
Monitor errors, structure spot checks and quality measurements.
Analyze operational tasks in real time so that we know how much our operations cost.
Understand procedures and processes to identify weaknesses and provide quality reports to managers so they can improve performance.
Identify key tasks and those impacting the bottom line.
Implement operational controls.
Create performance KPIs. Implement dashboards to track employee performance.

Your profile :

1-3 years of experience in a similar role
Knowledge or experience in the transport of values (secure transport and cash management) is a definite asset;
Bilingualism (spoken / written) English and French;
Experience in banking is an asset
Ability to Analyze and solve problems quickly.
Excellent interpersonal skills
Very good sense of work organization
Ability to work in a team
Sense of urgency
Ability to determine priorities and objectives

What we offer

Competitive salary and benefits
Possibility of working from home
A dynamic work environment;
Dynamic company and entrepreneurial spirit that encourages innovation and personal development
International company offering numerous career opportunities

Interested? Apply online or send your CV to Areej.askari@garda.co
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