What To Expect

Tesla is seeking a highly motivated and organized Payoff Specialist to join our Payoff Operations Team. Payoffs Team is an elite group that supports the seamless collection of all customer trade-in vehicle payoffs.

As a Payoff Specialist, your primary responsibility is to ensure a smooth pre-delivery trade-in process for our customers. You will drive payoff collection outreach and resolution of any issues/delays that arise from the customer or their lienholder. You will work with a variety of internal and external stakeholders: Tesla Sales/Delivery, Order Operations, Servicing, finance/banking partners, and/or the customer directly. You learn fast, take ownership and initiative, follow directions well, maintain a hyper focused workflow, and quickly pivot from task to task with a high efficiency. Payoff Specialists are the ultimate problem solvers on our team and ensure all upcoming deliveries are cleared with accuracy.

What You'll Do

Develop extensive knowledge of lender specific requirements as it relates payoff collection for both leased and financed vehicle

Comprehend and monitor performance reports and dashboards to track individual KPIs (key performance indicators) and take appropriate action to influence metrics

Review documentation when applicable for trade-in vehicles for accuracy and drive immediate actions to resolve potential issues preventing a swift payoff process

Routinely call banks/lienholders for updated payoff values

Support local Tesla Sales and Delivery teams for all payoff related questions

What You'll Bring

Prior experience in an administrative role, dealership, or work with vehicle titles preferred

Intermediate excel skills a plus (pivot tables, filters, Vlookups)

Benefits

Compensation and Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

LGBTQ+ care concierge services

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Expected Compensation

$20.80 - $52.80/hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.