Loss Prevention Customer Service Associate

The TJX Companies, Inc.

San Carlos, CA, USA Remote / Work-at-Home /WFH

May 25

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70181-LP Customer Service Associate
Brand: HomeGoods
Location:

San Carlos, CA, US

Employment Type: Full-Time
Employment Status: Regular
Functional Area: Loss Prevention

Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.

Posting Notes: HomeGoods Store 0399 || 1275 Industrial Rd || San Carlos || CA || 94070

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

Responsibilities:

Provides prompt, courteous and knowledgeable service to internal and external customers

Engages customers, providing support and creating a positive shopping environment

Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence

Observes proper checkout procedures for customers and Associates

Communicates shrink-related concerns to Store Management and Loss Prevention

Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.

Coordinates and executes shrink-related activities in partnership with Store Management

Supports and participates in store shrink reduction goals and programs

Promotes a culture of honesty and integrity; maintains confidentiality

Encourages Associate use of shrink reduction resources

Promotes safety awareness and supports maintenance of a risk-free environment

Follows through on commitments; accomplishes goals with minimum supervision

Adheres to all labor laws, policies, and procedures

Performs other duties as assigned

Requirements:

Excellent communication skills and sound judgment

Ability to respond appropriately to changes in direction or unexpected situations

Team player, working effectively with peers and supervisors to accomplish tasks

Able to work a flexible schedule to support business needs

0-2 years retail or security experience

At HomeGoods, we embrace the unknown⁠ - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

Discover Different means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: HomeGoods Store 0399 || 1275 Industrial Rd || San Carlos || CA || 94070

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
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The TJX Companies, Inc.

Our mission is to deliver great value to our customers every day.

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