Associate Director of Student Services

Northeastern University

Toronto, ON

Full time

May 19

This job is no longer accepting applications.

About the job

About Northeastern

Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern’s comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About The Opportunity

Reporting to the Associate Dean of the Toronto campus, the Associate Director of Student Services will provide and facilitate student services for all students at the Toronto campus. Using innovative and creative approaches, this position will serve the needs of a large and diverse student population across multiple colleges and programs. The Associate Director serves as the primary point of contact for all learners at the Toronto Campus, including domestic and international, online and on-ground learners, and full- and part-time students. The position involves a high level of student contact and requires excellent interpersonal and conflict management skills. The Associate Director must be able to provide effective and timely support to students in crisis. The Associate Director is expected to be able to communicate effectively with a culturally diverse student body and to facilitate a diverse array of programs and support services. The Associate Director must be able to execute data-driven strategic initiatives that align with the University's mission. The main areas of responsibility for this role are student services, student programming and leadership, and strategic planning and tracking.


Key responsibilities include, but are not limited to:

Act as the primary point of contact for all learners at the Toronto campus, resolving and redirecting student inquiries and concerns as appropriate.

Facilitate communication between the college, advisors, and faculty to improve student retention and success.

Work with Boston based departments (such as OSCCR, WeCare, Student Financial Services, Library, ITS) to ensure that university services are easily accessible for all students.

Design and execute student support and engagement for Toronto Campus learners, inclusive of learners enrolled in on-ground, hybrid, and online programs. This will include regular on-ground and online extra-curricular events, as well as orientation and graduation.

Working with the Associate Director of International Students Services, create and facilitate extra-curricular events to support international learners’ success within the Canadian postsecondary and professional environments.

Continually monitor individual student progress and facilitate support for students who are struggling personally and/or academically.

Drawing on student data, student feedback, and input from faculty and other student services providers, identify, propose, and execute additions or changes to student services and programming for the Toronto campus. Create and implement new mechanisms for gathering and tracking student and faculty input where these do not already exist.

Create, execute, and support student engagement opportunities, including platforms for student leadership such as student groups and student-led events.

Serve as the point person for managing students in crisis. Identify the issues that the student is experiencing and connect the student with the appropriate Northeastern resources to facilitate resolution.

Manage communication with Toronto Campus students, including student newsletter, email updates, etc.


Bachelor’s or Master’s degree in education or related field with minimum of 5 to 8 years of experience in academic and/or student life fields in the higher education context. Must have experience working directly with domestic and international students, including creation and execution of programs and services. Demonstrated success in the management of a multifaceted and dynamic portfolio of services and programs. Experience utilizing data to inform strategic decision-making. Must enjoy working with learners and helping to guide them through their program to graduation. Flexible, creative thinker open to new ideas and changing priorities within a fast-paced organization. Strong writing, communications, project management skills and ability to manage stakeholder expectations is essential. Should be able to work independently toward goals and deadlines, work productively in a group, and relate to individuals from diverse backgrounds. Ability to think and act both analytically and strategically. Experience working with students in crisis an asset.

Salary Grade


Additional Information

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see .

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Northeastern University

Northeastern is a global, experiential, research university built on a tradition of engagement with the world.