Scrum Master II

Liberty Mutual Insurance

Üsküdar, Istanbul, Turkey Remote / Work-at-Home /WFH

Mar 16

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Job Summary

We are looking for an experienced Scrum Master to help lead two squads that support our Independent Agent (IA) Channel and applications related to our Safeco brand. These domain squads are currently undertaking large, high priority modernization initiatives. They are a key part of our Personal Lines (PL) Product Tech Enablement portfolio, with a focus on evolving our legacy systems and working to execute on convergence opportunities across the business. This role will also contribute to department-wide Agile maturity efforts and goals.

The ideal candidate is passionate about Agile and continuous improvement, invigorated by challenges and relentlessly focused on our customers. We need a servant leader who can promote a growth mindset, and help our teams rise to meet exciting new projects. Someone who enjoys enabling a highly collaborative environment that values speed and quality, with a strong desire to lead change as we continue our agile journey.

About the job

Servant leader focused on maximizing the throughput of teams and helping them become more effective by ensuring adherence to an agile framework (scrum, Kanban, etc.) and the application of appropriate principles and practices
Facilitate agile ceremonies and coach the teams and organization; foster transparency, inspection, and adaption
Lead daily scrum, sprint review, retrospectives and planning meetings to ensure full team engagement.
Partner with the Product Owner to enable short and long-term sprint and release planning, and to keep work backlog healthy and prepared for execution
Manage interdependencies between agile teams. Shield the teams from external interference to enable optimal functionality and productivity.
Anticipate and address potential or actual impediments to team delivery (cultural barriers, logistic challenges)
Foster close cooperation across all team members; encourages cross-training and team support
Build a trusting and safe environment where problems may be raised without fear of reprisal
Actively coach other leaders, peer roles and individual contributors on continual improvement, growth mindset and maturing current Agile adoption. Cultivate a team culture/environment of continuous learning and improvement.
Administer metrics tracking and other means in order to aid team in overall planning and team throughput
Leverage advanced understanding of Lean-Agile metrics (health, value, flow and quality) to help teams continually improve. Assesses the Agile maturity of the team and coaches the team to higher levels of maturity. Coaches team and managers on the Agile mindset/behavior.
Use deep understanding of the mechanics of the Agile framework or method to teach the specific roles, work products, and activities to team members and stakeholders. Increase team knowledge of Agile/Lean topics helping them understand “why” practices work not just “how”.
Observes & provides consistent, impactful feedback for team Agile development.
Actively seek coaching and mentoring from more experienced SMs and coaches on Lean-Agile techniques and mindset and guides them on their personal change and growth journey.
Act as a catalyst to the SM community & in the organization by sharing ideas, contributing to department and corporate Agile efforts.
Bachelor's degree in a relevant field (business, computer science, humanities, etc.)
Minimum four years' experience as a Scrum Master, Product Owner or Agile Coach spanning multiple team environments
Experience driving agile maturity in environments responsible for software engineering, solutions engineering, and/or systems/infrastructure administration and operations.
Experience successfully implementing both Scrum and Kanban/Scrumban methodologies
Ability to leverage expertise and enthusiasm for agile methodologies and continuous improvement to energize those around you
Ability to coach team and stakeholders on agile practices and ensure adherence to agile methodology
Solid understanding of the gathering and usage of metrics that enable agile teams and organizations. Experience driving the use of KPIs and metrics across varied implementations required.
Track record of continued and recent education in Lean-Agile including training, conferences, user groups, cohorts, self-study, etc.
Knowledge/training equivalent to advanced/second-level certifications from a reputable Lean-Agile organization a plus but not required (PSM II, ICAgile Professional – Agile Team Facilitation (ICP-ATF), ICAgile Professional – Agile Coaching (ICP-ACC)).
Scrum certification strongly preferred.
Experience working in a scaled agile framework preferred, but not required.
Knowledge of software development and relevant domains/products
Working knowledge of IT concepts, strategies, methodologies, architectures, and technical standards
Knowledge of insurance and business functions and operations, strategies and objectives preferred.
Strong communication, facilitation, and presentation skills.
Ability to coach and mentor a team to maximize progress and potential
Excellent interpersonal, organizational, team building and consensus building skills.
Strong conflict management and mediation skills.
Strong problem solver

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more, please visit

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG's Insider Pro and Computerworld's 2020 list.

We have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates—as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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