Security Operations Centre Manager, Security Services


Toronto, Ontario, Canada Remote / Work-at-Home /WFH

Feb 24

This job is no longer accepting applications.

GardaWorld Client Service Manager

Business Unit:
Security Services
Scarborough, Greater Toronto Area

About GardaWorld

GardaWorld is one of the leading companies of Canada s Security Solutions. We provide risk management solutions for our clients with a team of security professionals, which are highly experienced & qualified.

GardaWorld is currently hiring a Security Operations Centre Manager for our Security Services business line. In this role, you will be responsible for the effective management of all issues in your assigned customer account with a focus on delivering a high level of service. You will be liaison for clients, GardaWorld team members and internal operations and act as the primary point of contact for client service, employee performance and incident escalation. If you bring experience working in a leadership role and thrive in a fast paced role where building relationships is a key factor to your success then this may be an ideal opportunity for you! We are looking for security professionals who are passionate about the industry and looking for an opportunity to develop their careers with a leading organization!

Security Operations Manager duties will include:


Working with the afterhours support team often communicating with them directly in person, email and over the phone
Manage and assist guard and service deployment in collaboration with regional teams
Leading a team of 2 Supervisors and 6 Employees
Provide valuable feedback and guidance on a daily basis
Maximizing customer retention by driving and ensuring customer satisfaction
Developing intimate familiarity with customer culture, requirements and day to day operations

Scheduling and Deployment

Security Operations Centre
Successfully staffing shifts ensuring properly trained resources are utilized
Ensuring scheduling structure is properly maintained to meet efficient performance output
National Guard Deployment
Includes mobile response and static guard coverages
Directly oversee sub contractor services
Ensure all dispatches are appropriately actioned

Incident Management and Escalation

Validating corrective action for complaints, responding to escalated inquiries/requests quickly and professionally, while documenting in accordance with site expectations
Engagement on all afterhours incidents, followed by support and guidance as necessary

Performance Management and Communication

Compliance measurement including key performance indicators
Communicates effectively with internal and external stakeholders
Escalate challenges and provides feedback to ensure continuous improvement to site culture

Security Operations Center Manager Qualifications:

A minimum of 3 years supervisory and or managerial experience (required)
Previous professional experience in the Security industry is a definite asset
Ontario Secondary School Diploma or equivalent, along with computer skill skills
Familiar with alarm systems. Public relations, service and leadership skills
Knowledge of CCTV systems and computer applications (Microsoft Applications)
A valid G driver's license with no restrictions
Strong organizational skills and a demonstrated ability to work in a fast-paced environment
Flexibility to work outside of regular business hours to meet business demands (Overnight)

Interested in the Security Operations Centre Manager role at GardaWorld?

The individual were looking for must be a self-motivated learner, quick thinker and knowledgeable in areas such as fire code requirements, health and safety, and system and equipment requirements. Comfortable with high profile clients, security and legal knowledge, action oriented and juggle multiple priorities. If you have strong leadership skills and are eager in providing high quality security services for GardaWorld clients - Apply Now!

GardaWorld applies the principles of employment equity. We thank all applicants for their interest in GardaWorld; however we will only contact selected candidates.

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