UX & Conversion Rate Optimization Strategist

The Good

This job is no longer accepting applications.

Here’s the opportunity for you. We’re a nimble and lean team that hustles to unlock huge results for our clients. We’re looking for a UX & Conversion Rate Optimization Strategist for our growing team to deliver The Good’s Conversion Growth Program™ for a subset of clients.

The UX & CRO Strategist is responsible for using a host of research methods to form insights. Our strategists mine analytics data for patterns of behavior, conduct and collaborate on user research, and draw actionable conclusions to inform key growth strategies for a group of accounts.

This role requires a strong focus on collaborating with coworkers and clients to get the most done for the client's site visitors.

What you'll love about this role: You’ll be responsible for making recommendations to our clients about how to improve their site, and testing some higher-risk opportunities via A/B and multivariate testing. You’ll be proving the value of good customer experiences on a regular basis, and get to measure the revenue impact you have for your clients in dollars earned.

Qualifications

A qualified candidate for this role will exhibit the following:

  • 2+ years experience in eCommerce, agency, or advisory setting
  • Experience in a client-facing role
  • Experience or ability to present to c-level executives
  • Experience with analytics tool sets such as Google Analytics, Google Data Studio, Tableau, or similar
  • Strong advocate for good customer experience
  • Understanding of fundamentals of statistical analysis
  • Critical eye for good digital design and best practices on the web
  • Experienced with using customer research to define a problem and come up with a solution

Helpful (but not required) experience:

  • Experience with design tools such as Figma, Illustrator, or Sketch
  • Experience with Shopify websites

Duties

This role will be asked to do the following functions on a regular basis:

  • Distill client questions and needs into research project briefs
  • Conduct and/or collaborate on customer research: data analysis, usability testing, over-the-shoulder observation, heat map analysis, survey design & analysis, research synthesis
  • Review research and testing results, draw actionable conclusions, prioritize, and make a roadmap based on the findings
  • Create the strategy for A/B and multivariate tests, including where to test, what to test, and what your measures of success will be
  • Collaborate with design, development, and research professionals to get great results for your clients
  • Analyze A/B test results and make recommendations on how to move forward

Hiring Process

Applications are only accepted via Breezy. Applications without a cover letter will not be considered.

We will communicate with you when your application is received.

The next steps are as follows:

  1. Resume, Cover Letter & Portfolio Screening
  2. Phone screening: We’ll get to know you, discuss the basic qualifications of the job, and answer any questions you may have to make sure there is a good mutual fit.
  3. Skills Exercise: This brief exercise is intended to identify if you’re not just qualified on paper but if you have what it takes to actually deliver.
  4. Face to face interview: If you make it this far, consider yourself a top candidate. We’d like to meet with you, either face-to-face in our Portland, Oregon office or via a Zoom call.
  5. References & Background Check: We want to know what makes you tick so we’ll ask a variety of references for their opinions. Consider yourself a finalist at this stage, we don’t want to bother your references unless you’re in the final stages.
  6. Hire: When it seems clear that we’re a mutual fit, we’ll make it official.
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The Good

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