Customer Exception Supervisor


Mississauga, Ontario, Canada Remote / Work-at-Home /WFH

Nov 30

This job is no longer accepting applications.

We are currently hiring a
Customer Exception Handling Supervisor
for our Cash Services division in Mississauga, Ontario.

GardaWorld, Cash Services is the #1 supplier of cash services in North America and offers you the opportunity of an exciting career. We offer first-rate security solutions and professionals to protect your people, assets and reputation globally. Our 122,000 highly trained, dedicated professionals serve clients in North America, Africa and the Middle East, including Fortune 500 companies and governments. Each of our employees takes great pride in being part of GardaWorld and playing an active role in our company s unique, inspirational success story. We are a true one-stop shop for security, and our wide range of services allows us to offer complete, customized solutions backed by world-class customer service. Our five guiding principles help our employees act ethically and honestly at all times: respect for the law, confidentiality, integrity, fairness and loyalty.

Do you have proven experience in a personnel management role?

Do you strive to provide exceptional customer service?

Are you detail oriented?

Do you have a passion for reconciliation and numbers?

Do you have experience with inventory management?

If you answered yes, then this position is for you!

Your mission at GardaWorld:

The Customer Exception Handling Supervisor is a highly motivated team player, with management and leadership experience, who will provide operational support to our clients. The Supervisor will build strong teams that focus on excellent customer service, balanced with strong risk mitigation and a culture of compliance that are critical to the success of our customers. He/She will be responsible to execute successful operations with complex transactions that require a keen eye for details. He/She will be well-versed in processes under the role s responsibility and will be results-driven and focused.

You will be responsible of:

Managing the department s resources and work processes cost effectively and efficiently
Ensuring that the contractual obligations of customers are achieved
Conducts daily/weekly audits on various function activities to ensure high quality standards are achieved.
Reports and communicates all operational problems to the Client Services group that might compromise customer service.
Monitor and improve the department's profitability and security continually
Maintaining accountability for the performance of the department to which one is assigned
Carrying on-the-job induction training
Ensuring all positions are staffed and executed properly and on time
Completing work schedules for branch departments on a daily/weekly basis
Ensuring employees are aware of and adhere to operational and security guidelines
Promoting the Health and Safety of Branch Personnel
Monitoring service levels, taking corrective action where necessary
Managing staff to maintain the highest level of customer care
Conducting customer briefing and site surveys
Collaborate with other supervisors and staff members in order to formulate and implement policies, procedures, goals, and objectives
Briefing departmental staff on operational and company matters
Dealing with Union Shop Steward on a day-to-day basis
Contributing to compilation of branch budget and targeted key performance indicators
Perform all other related duties

You are the ideal candidate for this position because you possess:

Experience in managing unionized staff
Available to work on a day or night schedule
Excellent written and verbal communication skills (English) & interpersonal skills and the ability to adjust with all levels of personnel.
Proficient in Microsoft Word, Excel and Outlook
Attention to detail and ability to abide by operational and security policies and procedures
Ability to multi-task, problem-solve and make decisions
Ability to organize and prioritize work activities
Ability to work independently and as a team member
Excellent customer service skills
Experience and/or knowledge of armored operations, currency processing and bank operations experience preferred.
Ability to work in a noisy environment with a great deal of physical movement required

We offer:

Permanent position
Work benefits
Safe work environment with efficient equipment
On-site parking
International company offering many career opportunities
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