Customer Service Representative - Remote Work at Home

Everise

United States Remote / Work-at-Home /WFH

Jun 15

This job is no longer accepting applications.

*Company Overview*

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

In today’s experience economy, people don’t buy products, they buy experiences. At Everise, we are the leader in transforming customers into fans and products into passions. Since C3 joined the Everise family in 2016, it has been our mission to create a people-first organization that celebrates diversity and incubates innovation. Everise is a catalyst for growth, for change and transformation, elevating experiences for both our customers and valued employees.

*In this permanent work-at-home role, you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members or customers. We offer medical, dental, vision, and 401K benefits as well as earned PTO. Salary up to $11/hour.*

*Position Purpose: * The Customer Care Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs. Associates will provide callers with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction in client’s products and services.

*Job Responsibilities*

* Provide outstanding service acting as the primary point of contact for health care providers regarding member products and services related to member specific health care plans.
* Associates will provide callers with thorough service that resolves issues and increases overall trust and satisfaction in client’s products and services.

* Associates will be required to adhere to client procedures and industry regulations.

* Exceptional customer service, problem solving, communications, and demonstrate strong inter-personal skills.

* Strong desktop computer proficiency and the ability to utilize and navigate multiple systems simultaneously and demonstrate customer focused professionalism at all times is necessary.

* Professionally handle a high volume of incoming calls.

* Thoroughly and efficiently gather provider and member information, assess, and fulfill providers needs and educate providers where applicable regarding self-service options.

* Resolve provider issues via one call resolution guidelines.

* Meet or exceed company and client performance metrics.

* Maintain a balance between company policy and client benefit in decision making.

* Responsible for proper call dispositioning with accurate notations regarding call inquiry

* Ability to accept and embrace changes within the current business environment.

*Qualifications*

* 1+ years of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience. With Stable work history
* Strong detail orientation, excellent communication/listening skills, able to work independently, and open to feedback
* Ability to pass a drug screen and background check
* Bilingual (Spanish/English) skills a plus
* Strong decision making and analytical abilities.
* Ability to identify customer needs and clearly articulate products and services
* Highly developed sense of integrity and commitment to customer satisfaction
* Meet all attendance and dependability requirements (Schedule flexibility, Make-Up Time is mandatory for any time missed, occasional overtime)
* Be a team player, positive attitude, and professional demeanor/attitude.

*WORK FROM HOME REQUIREMENTS: *

We are pleased to offer positions that allow 100% Work from Home. While we function as a virtual team and have our share of fun, it does take a special breed who can tolerate what can be an isolating experience. So, to ensure you are applying for this job with a clear understanding, only apply for this position if you meet the following:

* Work independently without face to face management interaction
* Ability to train in a remote environment (e.g., all your training is over the computer, this can be difficult for some, make sure you will feel comfortable with this type environment)
* Proactively manage issues that prevent your ability to maintain a productive work environment (e.g., ISP issues that prevent your ability to work)
* Tolerance for working without daily human interaction but ability to replace that interaction with communication channels provided by C3 W@H team
* Dedicated area to work from in your home and abide by specific criteria that will be required of you in that environment

*If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today and be on your way to a rewarding career!*

Job Type: Full-time

Pay: $11.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance

Application Question:
* Do you have 6 months of call center customer service experience?

Work Location:
* Multiple locations

Work Remotely:
* Yes
You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View resume

Details

{{notification.msg}}