Customer Service Representative - remote work at home

Dialog Direct

United States Remote / Work-at-Home /WFH

Jun 15

This job is no longer accepting applications.

Dialog Direct, a Qualfon company, is actively hiring customer service professionals to work from home fielding inbound calls from our customers. Our Customer Service Representatives will have virtual paid training from their home.

Our Mission:

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

* Further your education and earn a college degree through our Qualfon University scholarship program
* FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program
* Medical, dental benefits, vision and life & accident insurance for full-time employees
* Competitive wages
* Opportunities to earn additional income through incentives
* Paid time off
* We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
* Dialog Direct is dedicated to ensuring all team members have Fun@Work!

What you will be doing

* Answer incoming calls and assist customers
* Research information in databases to resolve customer issues
* Maintain composure in escalated situations
* Operate accurately and efficiently in a fast-paced environment
* Handle multiple responsibilities at one time
* 100% attendance during training

Work at Home Requirements

* Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible

* Operation system – Windows 10 or newer
* Webcam-Video available
* The computer must have least 4GB of RAM and a Processor speed - Dual Core 2 GHz or better
* High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
* Upload speed of 3 Mbps; Download speed of 10 Mbps
* The Internet service provider (ISP) must be highly stable with 1% or less packet loss
* Latency under 100ms.
* USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
* Must have available cell phone, tablet or landline required for Multifactor authentication
* 2 monitors or 1 monitor that is 32" or larger

What skills you will need

* GED or High School Diploma required; some college preferred
* Prior work-at-home experience desired
* Comfortable working self-managed
* Minimum one-year previous customer service/sales experience required
* Typing speed of 25 WPM with 90% accuracy required
* Computer knowledge in Windows-based application required
* Strong ability to communicate articulately and succinctly both verbally and in writing
* Manages emotions and maintains positive energy
* Passion for meeting or exceeding performance goals

Call center position hiring immediately!

Job Type: Full-time

Pay: $10.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Flexible schedule
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Paid training
* Vision insurance
* Work from home
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Weekend availability

COVID-19 considerations:
This position is remote work from home

Application Question(s):
* Do you have a Windows PC running Windows 10 ? Do you have high speed internet with a wired ethernet connection?

Education:
* High school or equivalent (Required)

Work Location:
* One location

Work Remotely:
* Yes
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